Frequently Asked Questions
Everything you need to know about your Ausom performance gear and orders.
How do I know which size is right for me?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend measuring your current favorite sports gear and comparing it to our charts to ensure a perfect fit for your workouts.
What is the standard shipping time for Ausom orders?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international shipping can take 7-14 business days depending on your location.
What is your return policy for worn athletic gear?
For hygiene and safety reasons, we only accept returns on items that are unworn, unwashed, and have the original tags attached within 30 days of purchase. If there is a manufacturing defect, please contact our support team immediately.
Are Ausom products squat-proof and sweat-wicking?
Yes, all our performance leggings are verified squat-proof with high-density fabric. Our entire apparel line utilizes advanced moisture-wicking technology to keep you dry and comfortable during high-intensity training.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
How should I care for my high-performance fabrics?
To maintain the elasticity and technical properties of your gear, we recommend machine washing cold with like colors and hanging to dry. Avoid using fabric softeners or bleach, as these can break down the performance fibers.