Returns and Exchanges Policy
At Ausom, we want you to be fully satisfied with your sports gear, which is why we offer a 30-day return policy for items in original, unused condition. Whether the fit isn't right or you've changed your mind, we are here to ensure your shopping experience remains top-tier.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Gear
Securely place the items in their original packaging, ensuring all tags are attached and the product is in its brand-new condition.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing